Shipping and Policy


All orders are shipped within 3-7 business days after the order is placed regardless of the postage purchased.

During sales and new product releases the volume of orders can cause the processing time to take up to an additional 7 business days.

If there’s an issue with your order, send us an email at and we will make sure it gets fixed.

Products will be shipped in compliance with all hemp laws and and will include a Certificate of Analysis showing that everything contained in the shipment contains less than 0.3% Delta 9 Compliant with all State and Federal Hemp Laws.

Shipping is only available in states and countries where hemp is legal.


On all orders over $100 (US Only) you will receive standard shipping for free.

As soon as the order is dispatched, you will receive a USPS tracking number.


For our US customer, we offer “Guaranteed Delivery” for an additional fee.

  • Tracked package
  • Signature
  • Second delivery on failed deliveries*
You can file a claim by sending an email to with your order number if you notice your tracking is delivered but you have no received it.
*If Eqgenetics determines deliverability failed due to a non-customer issue, Eqgenetics will send a second package.